Addison Global Limited

  • Complaints Analyst

    Job Locations GI-Gibraltar
    Job ID
    Permanent Full-Time
  • Overview

    It's inevitable that any business that provides a product or service will get complaints. But how you handle those complaints and manage customer expectations is what makes you stand out from the crowd.  We believe in learning from every complaint, and we are looking for a Complaint Analyst who has an eye for detail and is willing to find the best possible resolution for our customers.


    What you’ll do


    • Investigate and deal with complaints from different channels such as customers, regulatory and governing bodies
    • Respond to customer’s concerns and feedback and escalate where appropriate
    • Assist in trending of complaints and collaborate with the appropriate groups to ensure that the data gets pushed to the appropriate departments for actions
    • Liaise with the Company’s chosen Alternative Dispute Resolution (ADR) service regarding customer’s complaints


    Who You Are


    • You’ll have a minimum of 1 years’ experience in handling complaints cases
    • Strong communication skills
    • Ability to exercise good judgment in all situations
    • You’ll demonstrate good attention to detail and can thoroughly investigate customers’ complaints in a timely manner
    • Able to work in a team and unsupervised
    • Excellent organisational and follow-up skills



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